Refund & Returns Policy

1. Returns Eligibility

• Timeframe: You may return eligible items within 7 days of receiving your order.
• Condition: Items must be unused, undamaged, and in their original packaging with tags/labels intact.
• Proof of Purchase: A valid order number or receipt is required.

2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:

• Customized/personalized products.
• Intimate apparel, swimwear, or pierced jewelry (unless defective).
• Digital products or downloadable software.
• Items marked “Final Sale.”

3. Return Process
Step 1: Contact our support team at [nkshopchat@gmail.com] within 7 days of delivery to initiate a return. Include:

• Order number
• Product details and reason for return
• Photos (if applicable)

Step 2: Once approved, we’ll provide a return shipping address and instructions.

• International Returns: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong/damaged item).
• Recommendation: Use a tracked shipping service. We are not liable for lost return packages.

4. Refunds

• Processing Time: Refunds are issued within 5–10 business days after we receive and inspect the returned item.
• Payment Method: Refunds will be credited to your original payment method. Currency conversion fees (if applicable) are non-refundable.
• Partial Refunds: Granted if items are returned used, damaged, or missing parts.

5. Exchanges
We currently do not offer direct exchanges. To replace an item, return the original product and place a new order.

6. Damaged/Defective Items
Contact us immediately (within 48 hours of delivery) with photo/video evidence. We’ll cover return shipping costs and expedite a replacement or full refund.

7. Cancellations
Orders can be canceled within 24 hours of placement if they haven’t entered the fulfillment stage.

8. Sustainability Option
To reduce waste, consider donating eligible returns to local charities. Contact us for details.

9. Contact Us
For questions or assistance:

• Email: [nkshopchat@gmail.com]
• Live Chat: Telegram

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Key Features for Cross-Border Compliance:

1. Clearly states responsibility for international return shipping costs.
2. Addresses currency conversion and regional regulations.
3. Emphasizes tracked shipping to minimize disputes.
4. Includes a sustainability option to align with modern consumer values.